Frequently Asked Questions
What is the luggage capacity of your vehicles?
Our Chevrolet Suburban SUVs are equipped with cargo areas designed to hold up to 6 large bags or ski boxes, alongside roof racks specifically fitted to carry skis, snowboards, and boot bags safely. Our passenger vans can accommodate luggage for up to 11 guests.
Do you provide child safety seats?
Yes. We offer complimentary booster seats, front-facing car seats, and rear-facing baby seats upon request. Please specify your requirements during checkout or contact dispatch prior to flight arrival.
What happens if my flight is delayed?
We track all incoming flights in real-time. If your flight is delayed, your vehicle's dispatch time is automatically adjusted by our dispatch team. Your driver will be waiting at the designated arrivals pickup point the moment you collect your bags, with no late waiting fees applied.
How do weather delays on mountain passes affect my transfer?
Safety is our absolute priority. All vehicles are equipped with professional winter snow tires and 4x4 traction control. If pass closures (such as Vail Pass or Loveland Pass) occur, dispatch coordinates alternative routes or delay periods with you in real-time.